Subject: Re: Order Not Shipped #6477400209
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: suvadeep saha <[email-masked]>, ramesh gottimukkala <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, sree adhikessavan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 26 Apr 2020 03:14:01 -0700 (MST)

Hi Team, 

Kindly check the below case as customer is too disappointed about our service and now he is asking for refund or he will raise a complaint in Ministry of Commerce. 
Kindly check and solve the issue asap. 

Regards, 
Fauzan 

From: "Fauzan Ahmad . Musalman" <[email-masked]> 
To: "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 25 April, 2020 15:27:38 
Subject: Order Not Shipped #6477400209 

Hi Team, 

Problem Statement: Order Not Shipped 
Order Date : Apr 4, 2020 
Order ID: 6477400209 
Tracking ID: 34175554653667 
Issue Description: Customer placed order on Apr 4, 2020 and till now he has not received the order. As per the hybris the order status is shipped. (Fetchr) . Kindly update us it will be cancelled or will be shipped with another courier partner. 

Regards, 
Fauzan