Subject: FW: Missing Order
From: Mohd Imran <[email-masked]>
To: ccbackoffice <[email-masked]>, "[email-masked]" <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Amani Khraisat <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 26 Apr 2020 06:49:38 +0000

Hi Team,

Kindly call both customers and inform them regarding the wrong product received.

Please confirm whether they still want the product or want the amount to be refunded.

You may convince them to go for refund.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, April 24, 2020 2:31 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Missing Order

External email sender, please take precaution.
Hi Team,

With reference to ticket: 615633

Customer order number is 8374206779 but she has received a wrong shipment which belong to other customer with order (8373918086).
as per the Hybris the both orders status is delivered.
Customer with order (8374206779) has received the order but the shipment is wrong.
Customer with order (8373918086) has not received the order but the status is delivered and also she has created a return request for the missing order.

Kindly check and assist us is this case.

Regards,
Fauzan
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