Subject: FW: [#752559] - Missing Item: 9775654104 - 45903638395
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Apr 2020 05:28:00 +0000

Hi All,

Please update the escalation matrix with the below names for Lifestyle in the UAE.

[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

From: Ali Mkhaimer <[email-masked]>
Sent: Friday, April 24, 2020 9:41 PM
To: Jessie Caparas <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>; Amani Khraisat <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saeed Khawaldeh <[email-masked]>
Subject: RE: [#752559] - Missing Item: 9775654104 - 45903638395

External email sender, please take precaution.
Hi Jessie,

The escalation matrix was updated.

Thank you.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370502258&sdata=incFt35%2F95aCTbpZAV%2BTDdBFbL2erkgpe%2BoR26CR7V0%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370502258&sdata=VUyxOCo1p7fKoPBnNYu3VuMzP2P5CHrXuTppIDtI24o%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370512212&sdata=n3Lkqjnowar4WR%2FYwADBuuatSeKYQd5KVcAujCO2lMQ%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370512212&sdata=gDDD4xgATuM1synBJ0eybkFZAznSuj2Qh7Nox6AWLEE%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370512212&sdata=swvJokke8MythoP5DeNB7fZwctBtufoeNYR7PU5UoSE%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Friday, April 24, 2020 11:14 AM
To: Ali Mkhaimer
Cc: Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth; Amani Khraisat; Escalations Dxbteam; Saeed Khawaldeh
Subject: RE: [#752559] - Missing Item: 9775654104 - 45903638395
Importance: High

Hi Ali,

Yes please update the escalation matrix with the below names for Lifestyle.

Add @Mohan Joshi<mailto:[email-masked]>   Sreedhar @Lifestyle Ecom<mailto:[email-masked]> for all Lifestyle related issues .

From: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 23, 2020 9:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Amani Khraisat <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#752559] - Missing Item: 9775654104 - 45903638395

External email sender, please take precaution.
Dear Jessie,

Please find the below and advise should we add the below contact to the escalations matrix.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370522171&sdata=tHO7QQI%2F%2FY4Ba2vbpIhD7kgJi5HD36K6Vkxj5LKvDQg%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370522171&sdata=D2MwCMhbZPoqa6NndPI0to50Qgoj1bubPYcqbYGHONc%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370532127&sdata=eDdxvNz3mvHXD8WvKVH1BLUkXIX%2BdcAAPXwK2oI9fEM%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370532127&sdata=JQaJIm8I3tI%2BRA2BKMVPgRJOH6160x%2BwU8Wfij6OpeI%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370542083&sdata=jGFUEC3XslHa38o%2F6m8Nkw3z%2FiFh3bOuDASRHFujBtQ%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mahesh Kumar Kanakam [mailto:[email-masked]]
Sent: Thursday, April 23, 2020 8:38 PM
To: Lifestyle; Lifestyle Ecom; Mohan Joshi
Cc: Akuula Muraali; Saravanan Satapan; Escalations Dxbteam; ccbackoffice
Subject: RE: [#752559] - Missing Item: 9775654104 - 45903638395

Hi team,

Pl remove the below Id’s for follow-ups , because both was left the company .
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

Add @Mohan Joshi<mailto:[email-masked]>   Sreedhar @Lifestyle Ecom<mailto:[email-masked]> for all Lifestyle related issues .

Thanks & Regards,

Maheshkumar Kanakam
Logistics coordinator
Lifestyle - Landmark Tower,
Dubai Marina, Dubai, UAE.
P.O. Box # 34425
M: +971 56 6835053
Mail & Workplace:  [email-masked]<mailto:[email-masked]>
Connect with us:

Stay safe & Stay healthy..!
Save Trees for A Better Future …

From: Lifestyle <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 23, 2020 7:39 PM
To: Manoj Chelaram Talreja <[email-masked]<mailto:[email-masked]>>
Cc: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>; Mahesh Kumar Kanakam <[email-masked]<mailto:[email-masked]>>; Akuula Muraali <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: [#752559] - Missing Item: 9775654104 - 45903638395

External email sender, please take precaution.
Hi Manoj Chelaram Talreja,

A Kind reminder to the below,

Issue Description: Customer contacted us and confirmed that she didn’t receive the below item:

161704099 - - Kimmy Rectangular 2-Seater Velvet Bench - 88x43x42 cms

Noting that the customer contacted Aramex and they informed her that the item wasn't handed from our end.
Order ID: 9775654104
AWB: 45903638395

Regards,
Nermeen Kassab

On Mon, 20 Apr at 6:54 PM , Manoj Chelaram Talreja <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Problem Statement: Missing Item

Order Date: 3 - April -2020

Order ID: 9775654104
AWB: 45903638395

Assistance Required: Refund

Issue Description: Customer contacted us and confirmed that she didn’t receive the below item:

161704099 - - Kimmy Rectangular 2-Seater Velvet Bench - 88x43x42 cms

Noting that the customer contacted Aramex and they informed her that the item wasn't handed from our end.

Thanks & Kind Regards,
Saeed Al Khawaldeh
752559:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370542083&sdata=Xmm9gFwdrqNdySlLWIS0UAHqGu4WyHNcozHmeCpgq%2Fo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd69704fe115e4d691a6108d7e87697d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637233468370552042&sdata=pTNHVbYVwf5PJGThE9wnyIQ2Bnh3tEY86IoxDQnuNxo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com