Subject: Re: Missing item: Case id: 657246, Order ID: 8374800325
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked]
Date: Fri, 24 Apr 2020 04:08:25 -0700 (MST)

Hi Team, 

Kindly assist us in below case. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 23 April, 2020 17:57:46 
Subject: Missing item: Case id: 657246, Order ID: 8374800325 

Hi Team, 

Please assist us to resolve the below issue? 

Problem Statement: The customer has reported that he has not received the below item. 

Case id: 657246 
Order Date: 3/29/2020 
Delivery Date: 3/30/2020 
Order ID: 8374800325 
Tracking ID: 100040998016 

Item Name: 162076560 - - 5-Piece Jacquard Comforter Set - 240x260 cms 
Item cost: KWD 28.35 

Assistance Required: Need the missing item or process the refund for the same 

Issue Description: Customer placed an order for 7 items but as per the customer only received 6 items, Under the consignment details we can see that we have shipped only 7 items. 

Regards, 
Manish