Subject: Missing Order
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 24 Apr 2020 03:31:03 -0700 (MST)

Hi Team, 

With reference to ticket: 615633 

Customer order number is 8374206779 but she has received a wrong shipment which belong to other customer with order ( 8373918086 ). 
as per the Hybris the both orders status is delivered. 
Customer with order ( 8374206779 ) has received the order but the shipment is wrong. 
Customer with order ( 8373918086 ) has not received the order but the status is delivered and also she has created a return request for the missing order. 

Kindly check and assist us is this case. 

Regards, 
Fauzan