Subject: Missing item: Case id: 657246, Order ID: 8374800325
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 23 Apr 2020 05:27:46 -0700 (MST)

Hi Team, 

Please assist us to resolve the below issue? 

Problem Statement: The customer has reported that he has not received the below item. 

Case id: 657246 
Order Date: 3/29/2020 
Delivery Date: 3/30/2020 
Order ID: 8374800325 
Tracking ID: 100040998016 

Item Name: 162076560 - - 5-Piece Jacquard Comforter Set - 240x260 cms 
Item cost: KWD 28.35 

Assistance Required: Need the missing item or process the refund for the same 

Issue Description: Customer placed an order for 7 items but as per the customer only received 6 items, Under the consignment details we can see that we have shipped only 7 items. 

Regards, 
Manish