Subject: Re: Arabic Language Test - Hamzah Alghassani
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 23 Apr 2020 01:12:44 -0700 (MST)

Hi Harpreet, 

The candidate is Native, 9/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Thursday, 23 April, 2020 10:40:15 
Subject: Arabic Language Test - Hamzah Alghassani 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Hamzah Alghassani / (+91) 8427403139 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I'd first call the home delivery person to rectify the address. next I will call the customer confessing about the mistake happened and convey him sincere apologies, i will offer the customer a free delivery for the existing order and a coupon code for his next order. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is hamzah Alghassani from Yemen and I'm 24 years old . I'm in finall year of study in Punjab study mechatronics . As professional I can be as a group leader and can handle anything came up with patience and I have some experience of business because I have work with my dad for one year before I came to India. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	في خدمة العملاء الجيدة ، ربما تكون بالكاد تحافظ على رضاء عملائك ، خدمة العملاء الرائعة تتخطى توقعات العملاء. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	اعمل تحت الضغط 
جيد في مهارات التواصل 
سرعة البديهه 
مهارات تحليلية 
مرن في حياتي 
إدارة الوقت 
ادارة الاجهاد 
ردفعل سريع 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	في عام 2015سافرت إلى كيب تاون في جنوب افريقيا لكي أتعلم اللغه الانجليزيه لمده ثلاثه اشهر ولاكن عندما وصلت إلى كيب تاون كانت نفسي تروادني ان ارجع في اول مره اسافر من غير والدي ولاكن الحمد لله توقفت في السفر إلى 
كيب تاون ومكثت فيها لمده سنه طبعأ اتعلمت اللغه في سته أشهر وفي السته الأشهر الأخيرة صرت اخرج واتعرف على المناطق والمدن في جنوب افريقيا واتعلمت الكثر مثل كيف تكسب الأصدقاء وتؤثر في قلوبهم وحسن الكلام تعرفت على ناس من بعض دوال العالم مثل ألمانيا وسويسرا والبرازيل .... 
. بالنسبه لي كانت افضل مدينه هي كيب تاون واتعلمت مهنا الكثير وكانت تجربه روعوه.