Subject: COVID Returns Update - Bahrain
From: Mustehsan Siddiqui <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Mohd Imran <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 20 Apr 2020 13:03:19 +0000

Hi All,

As per the latest directives from MOC in Bahrain, acceptance of returns are currently not permissible effective today.

Agents can use a sample script here – “Dear customer, as per the current preventive measures taken by local authorities, accepting returns has been discontinued temporarily. Hence, currently we are not accepting returns”.

NOTE – In case where customers are really persistent or it’s a business fault, please compile those cases & share it with @Mohd Imran<mailto:[email-masked]>. Details should contain:

  *   Order ID
  *   Item/s ID
  *   Reason for return

We should be able to share more details on next steps in 48-72 hours. Please cascade the information to the entire team & make sure agents impart the information politely keeping customer experience intact. No promised to be made as of now even in case of “Business faults”.

Regards,
Mustehsan Siddiqui
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