Subject: Arabic Language Test - Mo'ath Romaneh
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 20 Apr 2020 02:25:59 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Mo'ath Romaneh / (+972) 569600207 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I have to make sure why did i make that mistake and how ,so i would not repeat a mistake that could happen again and learn from it. Second, I would give the customer a free pizza with his/her order, apologize and send the order in a taxi for a fast delivery. of course, it would be on me as I believe that life does not offer its teachings for free. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	In my daily life, I try to do as much reading as possible to expand my views about the world and those who live in it as well as my understanding of them. I aspire to learn anything and everything since any kind of knowledge can help me or anyone around me. This is why I choose Translation and literature as my major in university; Languages open up many paths to knowledge and literature gives you and understanding of the language and those who speck it. This helped me a lot in a call center job involving helping people with their landlines. I had to deal with people who speak different languages and come from different walks in life but I could get in touch with them and offer the best i could to them and they were satisfied.In the end, I stand by that knowledge can get you out of any problem. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	هناك عدة اختلافات بين خدمة جيدة وخدمة ممتازة والتي تظهر في ابسط الاشياء ولكنها تؤثر الى حد كبير على اداء الخدمة والتواصل مع العميل . من هذه الاختلافات هي اللغة ، فاللغة هي العامل الاساسي في التفريق ما بين الخدمتين. في الحالة الاولى اي الخدمة الجيدة يتم قول اللازم فقط ولكن هذا قد يبدو للبعض متكلف وخالي من الحماسة و الانخراط العمل ويعطي العميل الفكرة انك فقط تريد تقديم الخدمة والخلاص منه. طبعا انت قدمت خدمة جيدة ولكن لم يتم التواصل بالشكل المناسب وهنا تاتي الخدمة الممتازة التي تقوم من خلالها باعطاء بصمتك الخاصة خلال مساعدة العميل لتشعره بانك تخدمه لانك فعلا تؤمن بما تقوله وتعمل به وبهذا تجعله هو ايضا يثق بعملك وما تقوله. والفرق الثاني المهم هو فهم العميل واحتياجاته. طبعا بامكانك تقديم الخدمة ذاتها لكل العملاء دون تفريق وهذه خدمة جيدة ولكن لكل عميل وضع حياتي خاص وعند اعطاء هذا الوضع اهمية وربما مساعدة قليلة من طرفك ستجعل العميل مهتم شخصيا بالخدمات التي تقدمها ويدعمها حتى خارج اطار الخدمة وهذا ما يولد زبائن دائمين. طبعا يوجد العديد من الاختلافات ولكن هذا في رأي الشخصي ما يهم. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	استطيع التاقلم بسرعة ضمن حاجة العميل ومساعدته. انا اخذ ملاحظات دائمة اثناء مساعدة العميل لخدمته والبقاء على راس السؤال و تنظيمها ضمن المحادثة. لدي الشجاعة والصبر والايجابية للتعامل مع اي موقف وحله برضا العميل . دائما ما احلل كل مكالمة او حالة مساعدة اقوم بها واقسمها حتى اذا واجهني اي جزء منها في المستقبل استطيع حلها بكل سهولة واتقان. افضل ان اسال العميل او في بعض الاحيان هو من يخبرني بالطريقة التي يرغب بمناداته والتي تصنع نوع التفاهم ما بيني وبين العميل . 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	The city that always come to mind is Nablus which is in the north of west bank in Palestine. Last time I was there was 3 months ago and I loved every moment of it. It's famous for its amazing sweet yet tender Kinafah which is a type of traditional sweets.Moreover, It has a very old downtown with history that you can read at every corner. It's simply what I like to call enlightening as you can feel the old mixing with new and all those people who lived a thousand year before you are there in front of you through the houses they built and culture they left. Also, the people there are very helpful and down to earth. You can get anywhere ,do anything and experience everything just like someone who lives there only by asking anyone around you. There is Sama nablus or rafidia to visit for those who like to have fun and see the new or all the heritage and history in downtown for those who like experience that which then right here and now. Anyway, I was thrilled to visit Nablus and I got everything and more from it. It's a place where you can enjoy yourself to fullest and also take a step back to enjoy the moment.