Subject: RE: Re:[## 633724 ##] Fwd: [#570793] - Conversation with Orange Football
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, "[email-masked]" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 19 Apr 2020 07:30:38 +0000

Thanks Sachin.

@Shakeeb Arsalan<mailto:[email-masked]> please proceed with the refund.

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, April 19, 2020 11:19 AM
To: Jessie Caparas <[email-masked]>; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Re:[## 633724 ##] Fwd: [#570793] - Conversation with Orange Football

Pls process refund.

Regards,
Sachin Kumar
Assistant Manager - Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C957bcc2dc3c8484d843308d7e431eaa2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637228775350747050&sdata=DL%2B66Nuj3r3%2BFVWzc7JCVysEutmkl7MCUh0CoeDEiic%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C957bcc2dc3c8484d843308d7e431eaa2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637228775350757047&sdata=Xw11g7DEiVwY%2BI27x0VdPPAw1z4TyLd%2FTCIv6JTM2sw%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 19, 2020 10:43 AM
To: [email-masked]<mailto:[email-masked]>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Re:[## 633724 ##] Fwd: [#570793] - Conversation with Orange Football
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

As per the below email, the shipment has not been located by the courier and the order value is KWD 53.95.

The customer has been chasing for this order since March 23.

This is the only order placed by the customer.

Please advise if we can go ahead and proceed with the refund.

From: Customer Support <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 19, 2020 1:56 AM
To: [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re:[## 633724 ##] Fwd: [#570793] - Conversation with Orange Football

External email sender, please take precaution.
Dear Team,

Kindly note that the below shipment still not located yet.

Best Regards,
Customer Support Team

Tel.   +965 1881881
"One Posta For An Outstanding Delivery Experience"

---- On  Sat, 18 Apr 2020 18:53:14 +0300 "Lifestyle"<[email-masked]<mailto:[email-masked]>>  wrote ----

Hi Team,

Problem Statement: Missing item
Order Date : Mar 21, 2020
Delivery Date: Mar 24, 2020
Order ID: 8373600018
Tracking ID: 100040800152
Assistance Required: Need missing items

Issue Description: Customer placed an order for 10 items and now he reported that he received only 1 item and all 9 items are missing.

As per our record we have shipped all 10 items.

The missing items are given below and cost of them is KWD 38.95

159696535 - - Juniors Polka Dot Printed Round Neck Long Sleeves Sleepsuit
161650998 - - Juniors Embroidered T-shirt and Pyjama Set
161716810 - - Juniors Printed Open Feet Sleepsuit with Jacket
162170673 - - Juniors Print Detail Closed Feet Sleepsuit - Set of 3
160296242 - - Juniors Printed Sleepsuit - Set of 2
162042594 - - Juniors Printed Sleeveless Bodysuit with Round Neck - Set of 5
162042611 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves - Set of 3
162170696 - - Juniors Sleeveless Bodysuit with Prints - Set of 5
161818909 - - Juniors Embroidered Open Feet Sleepsuit with Long Sleeves

Kindly check and update about the other 9 items.

Thank you for your help!

Regards,

On Wed, 15 Apr at 1:51 PM
, Customer Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear valued customer,

Please be informed that the operation team still scanning the warehouse, your patience is highly appreciated on this matter.

Best Regards,
Customer Support Team

Tel.   +965 1881881
"One Posta For An Outstanding Delivery Experience"
[Image removed by sender.]

---- On  Wed, 8 Apr 2020 13:44:48 +0300 "Jumana Khalifeh"<[email-masked]<mailto:[email-masked]>>  wrote ----

What are the updates on this?

Unbelievable l,more than two weeks and you guys are unable to solve this.

On Mon, Apr 6, 2020 at 12:07 PM Customer Support <[email-masked]<mailto:[email-masked]>> wrote:

Dear Valued customer ,

Unfortunately , still no update on this  .
Yet , we are very closely in this case with our operations team to solve it .\

your patience is highly appreciated .

Best Regards,
Customer Support Team

Tel.   +965 1881881
"One Posta For An Outstanding Delivery Experience"
[Image removed by sender.]

---- On  Mon, 6 Apr 2020 11:01:26 +0300 "Jumana Khalifeh"<[email-masked]<mailto:[email-masked]>>  wrote ----

What is the latest updates of my order please?

On Sat, Apr 4, 2020 at 12:04 PM Customer Support <[email-masked]<mailto:[email-masked]>> wrote:

Dear Shivani,

Please be informed that the operation team still scanning the warehouse, your patience is highly appreciated on this matter.
Best Regards,
Customer Support Team

Tel.   +965 1881881
"One Posta For An Outstanding Delivery Experience"
[Image removed by sender.]

---- On  Thu, 2 Apr 2020 17:01:40 +0300 "Landmark Group"<[email-masked]<mailto:[email-masked]>>  wrote ----

570793:1125156

--
Kind Regards,

     Jumana Khalifeh
         Chemical Engineer
   mobile: (+965)99500372      a: Kuwait
   email:     [email-masked]<mailto:[email-masked]>

--
Kind Regards,

     Jumana Khalifeh
         Chemical Engineer
   mobile: (+965)99500372      a: Kuwait
   email:     [email-masked]<mailto:[email-masked]>

570793:1125156

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