Subject: Re: Arabic Language Test - ALI MUTAHAR ALI ATOOT
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Sat, 18 Apr 2020 03:18:08 -0700 (MST)

Hi Harpreet, 

The Candidate is native, My evaluation is 9/10. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Saturday, 18 April, 2020 15:29:48 
Subject: Arabic Language Test - ALI MUTAHAR ALI ATOOT 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	ALI MUTAHAR ALI ATOOT / (+91) 7976019339 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Complaints are a part of business and Customer satisfaction is often a challenge,Every customer has a specific nature and a different style. In this case, I will try to contain the situation and to reassure the customer, and I apologize to him that was a simple mistake from me, and then I will try to offer him free delivery or he can cancel the order. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is ALI MUTAHAR ALI ATOOT , I was born in 26/sep/1995 and I’m from Yemen. 
I have done my bachelor degree in petroleum engineering in 2019. 
I’m good in speech and communication with people 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الاختلاف بين الزبون الجيد والزبون الممتاز تكمن في طريقه تعامله و اخلاقه مما يجعل من السهل التعامل معه و الوصول إلى تحقيق طلباته. وأيضا اختلاف في طريقه الدفع و التحلي بالصبر. 
هذا الاختلاف من وجهت نظري بين الزبون الجيد والزبون الممتاز 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	القدرة على التواصل مع الناس 
تلبيه طالبات الزبائن 
الصبر 
التفهم 
الالتزام 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	مدينه جوًا كانت اول مدينه ازورها في الهند وكان ذلك في عام 2016 شهر ديسمبر. لما وصلت إلى جوا اندهشت من المناظر الخلابة التي أبهرتني. 
من شواطئ وإبحار وانهار وجبال استمتعت من مختلف النواحي كان الناس هناك طيبون ومتفاهمين مع الأجانب وسهل التواصل معهم لمعرفتهم اللغه الإنجليزية. 
ركبت القوارب وذهبت رحله صيد مع أصدقائي وقد كنت مستمتعا جدا. مكثت هنالك ما يقارب الثلاثين يوم ثم عدت إلى داهي حيث ادرس