Subject: Re: Arabic Language Test - Mashkoor Alam
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Sat, 18 Apr 2020 02:27:51 -0700 (MST)

Hi Harpreet, 

It is Copy paste from google. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Saturday, 18 April, 2020 13:30:00 
Subject: Arabic Language Test - Mashkoor Alam 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

			Foreign Language Screening Test 
		Name 	Mashkoor Alam / (+91) 8676003797 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	The scenario is bit tricky to answer but I have my own way to handle customer.In that situation I can't offer him extra pizza to compensate the delay as it will take time to go back to pizza hut on the other hand I am not allowed to offer extra pizza if it is my fault and pizza hut won't allow me to do so if I am not wrong all I can do in that scenario is to make some excuse to avoid customer wrath as in I can say that I met with unexpected and unavoidable circumstance, my bike broke down in the middle of no where.It took several minutes to find a mechanical,finally everything is okay and I will be at your place in no time and I am extremely sorry for the inconvenience I caused and I beg your pardon for the delay and I know that you must be frustrated I totally realize your frustration on this and agree with you if I were in your shoe, I am sure I'd feel just as you do.But you know sometime unexpected things happens nothing you can do to avoid it. 
Now I would like to answer the lie I told the customer.I personally take the customer as wives if you want to keep your wives happy sometime you have to tell a lie to your wives same thing apply for customer, to be specific if you want to maintain your company's reputation you have to tell a lie. I personally think so. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mashkoor Alam I hail from Bihar. 
I am pursuing master degree in Arabic language from JNU. I hold graduation degree in the same language from JNU itself. Along with Arabic I am doing adv diploma in French from Jamia Millia Islamia,New Delhi 
Right now I am working as customer executive at ienergizer and it's been eight months since I joined the company. I just want change of job that is why I am showing interest to work for you and I'd really love to be part LiveSalesman from begging to end, and I know I'd have that opportunity here. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	، ان الفرق الرئيسي بين تقديم خدمة عملاء "جيدة"وتقديم خدمة عملاء "رائعة" هو أنك في السابق ، ربما لا تكاد ترضي عملائك إلا بالكاد ؛ بينما في هذا الأخير ، أنت لا تبقيهم راضين فحسب - بل تبقيهم مخلصين أيضًا! يعد هذا تمييزًا مهمًا للغاية - وهو تمييز لا "يحصل" عليه كثير من مقدمي الخدمات دائمًا. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لدي القدرة على التعلم والأداء. ومهما كان متوقعًا مني في شركتك فإنني بالتأكيد سأقدمها بأفضل قدراتي 
أعتقد أنني مناسب لهذه الوظيفة 
يمكنني الاستفادة مما لدي عندما يحين الوقت. يمكنني حل أي مشاكل بسرعة. أعتقد حقًا أنني رجل مثابر يعمل بجد وصادق من شأنه أن يساعد مؤسستك في تعزيز صفات أداء الشركة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	قد سافرت الي مومباي التي كانت تسمى بومباي سابقًا هي ملجاءالثقافات التي تقدم تجارب لا تنسى. العاصمة التجارية للهند هي موطن لرواد الأعمال والحالمين والأبراج الخرسانية التي تلمس السماء والحياة الليلية المزدهرة والكريكيت وبوليوود وأكثر من ذلك بكثير. مما لا شك فيه ، مومباي هي واحدة من الأماكن التي يجب زيارتها في الهند. جولات مومباي تجذب عشاق التاريخ ، هواة الثقافة ، الباحثين عن الخبرة ، والسياح من جميع مناحي الحياة. 
مومباي هي مدينة ذات تنوع كبير ولديها العديد من الناس الذين يعيشون في هذه المدينة الذين قدموا من مناطق مختلفة من العالم مع ثقافات مختلفة ، مما يجعلها ملونة ومحبوبة. الطعام والثقافة والموسيقى والمسارح هي واحدة من نوعها وهذا ما يجذب الناس والعالم. مومباي هي أيضا مسقط رأس السينما الهندية. كان الرجل العظيم دادا صاحب فالكه هو الذي وضع الأساس. بدأت التجربة السينمائية للناس بالفيلم الصامت في المسارح الماراثية المختلفة. تعد مومباي الآن مركز السينما والترفيه. تحتفل المدينة بكل المهرجانات بفرح. تنظم المدينة أيضًا العديد من المهرجانات للناس ، والتي تستحق المشاهدة.