Subject: Missing items #8373366070 Ticket #564974
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked], "[email-masked]" <[email-masked]>, [email-masked]
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Fri, 17 Apr 2020 06:07:46 -0700 (MST)

Hi Team, 
Problem Statement: (Missing items) 
Order Date : Mar 19, 2020 
Order ID: 8373366070 
Tracking ID: 100040767252 
Assistance Required: Need missing item 
Issue Description: The customer placed order for 6 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 6 items have been shipped/Delivered from our side. 
The customer history: 2 ITEMS OUT OF 6 ARE MISSING, THE CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 1- 161644223 - - Metallic Table Lamp with Cutout Detail - 41x65 cm Price: KWD 60.00 
2- 162076562 - - 5-Piece Jacquard Comforter Set - 240x260 cms Price: KWD 40.50 

Regards, 
Fauzan.