Subject: Re: Missing item: Case id - 575174, Order ID: 8373546090
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 17 Apr 2020 02:56:36 -0700 (MST)

Please help us with the further action to be taken as the customer is still chasing us for the same. 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 9 April, 2020 15:12:46 
Subject: Re: Missing item: Case id - 575174, Order ID: 8373546090 

Any update on the below issue? 

From: "Seeta Seeta" <[email-masked]> 
To: "midhun madhu" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 5 April, 2020 19:01:29 
Subject: Re: Missing item: Case id - 575174, Order ID: 8373546090 

Hi Midhun, 

The details are below for missing items. 
161655049 - - Rectangular Wall Decor 
162160490 - - Classic Culture 3-Seater Quilt Stitched Bench 
161897771 - - Woven Hand Towel - 70x40 cms 
161897769 - - 4-Piece Woven Face Towel Set - 30x30 cms 
161165791 - - Lorna Bath Towel with Textured Contrast Panel – 70x140 cms 
159636133 - - Elite'd Art Contour Mat - 53x61 cms 
159636129 - - Elite'd Art Textured Bathmat - 53x86 cms 
161165817 - - Chevron Printed 4-Piece Face Towel - 30x30 cms 

Thanks & Regards, 
Seeta Kunwar 

From: "midhun madhu" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 4 April, 2020 22:38:36 
Subject: RE: Missing item: Case id - 575174, Order ID: 8373546090 

Hi Team, 

Could you please share the missing item details to check further. 

Midhun R Madhu 

+965 2228 9509 Ext : 2323 

+965 97232105 

[email-masked] 

www.centrepointstores.com 

From: Seeta Seeta <[email-masked]> 
Sent: 04/Apr/2020 4:47 PM 
To: Midhun Madhu <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Missing item: Case id - 575174, Order ID: 8373546090 
Importance: High 

External email sender, please take precaution. 

Hi Midhun, 

Can you please assist us in the below case. As per the hybris all 10 items has been delivered but customer is claiming that he has just received 2 items. 

So can you please check this concern from your end and help us to resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 4 April, 2020 12:36:48 
Subject: Missing item: Case id - 575174, Order ID: 8373546090 

Hi Team, 

Kindly assist us to resolve the below issue. 

Problem Statement: The customer has received only two items (162180804 - - Arabic Accent Mirrored Round Table - 53x53x43 cms and 161172673 - - Metal Hexagonal Table) 

Case id - 575174 

Order Date: 3/20/20 

Delivery Date: 3/29/20 

Order ID: 8373546090 

Tracking ID: 100040824151 and 100040825481 

Assistance Required: Kindly check how many items have been shipped from the warehouse and if the remaining items are still with the warehouse then arrange the delivery. 

If all the items have been shipped from the warehouse then advise the next steps to be followed. 

Issue Description: Customer placed an order for 10 items but as per the customer only received 2 items, Under the consignment details we can see that we have shipped only 10 items. 

Thank you for your help. 

​Regards, 

Manish 

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