Subject: Re: Missing item/6474198212
From: Sagaya Suresh Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Amr Essam <[email-masked]>, Numan Ali <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 16 Apr 2020 13:52:13 +0000

Dear @Amr Essam<mailto:[email-masked]>

Please check and update this missing carton box delivery status

Revert on urgent

Tracking ID : S000780507807

Regards
Sagaya Suresh

Sent from Outlook Mobile<https://aka.ms/blhgte>

________________________________
From: Seeta Seeta <[email-masked]>
Sent: Thursday, 16 April 2020, 3:27 pm
To: Sagaya Suresh Kumar; Jed Conlocops2; Ramesh Gottimukkala
Cc: Apoorv Joshi; Shakeeb Arsalan; Fauzan Ahmad, Musalman; Ammar Ali; Sree Adhikessavan; Escalations Dxbteam
Subject: Re: Missing item/6474198212

External email sender, please take precaution.

Hi Team,

With reference to the order number:6474198212, the customer is complaining about 1 missing item from her order. The item was shipped through SHIPA Courier and we have already checked the concer with them and they have confirmed that they delivered the full order.

So we request you to check whether the item was shipped from our warehouse or not. the item is : 161759039 - - Juniors Wemley Playpen with Carry Bag Item cost (SAR263.00). If the item was delivered, so do let us know what action do we have to take in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Ali" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Thursday, 16 April, 2020 14:57:01
Subject: Missing item/6474198212

Hi Team,

Problem Statement – Missing item
Order ID – 6474198212
Tracking ID : S000780507807
Assistance Required – Missing item

Order was placed on: Mar 29, 2020,However. customer is complaining that he did not receive one item of his order and as per the consignments this items has been delivered under this tracking number S000780507807 so kindly check on that and advise

Items which is missing
161759039 - - Juniors Wemley Playpen with Carry Bag Item cost (SAR263.00)

Regards,
Ammar Ali
Customer support

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