Subject: Re: Missing item/6474198212
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>
Date: Thu, 16 Apr 2020 05:27:55 -0700 (MST)

Hi Team, 

With reference to the order number:6474198212, the customer is complaining about 1 missing item from her order. The item was shipped through SHIPA Courier and we have already checked the concer with them and they have confirmed that they delivered the full order. 

So we request you to check whether the item was shipped from our warehouse or not. the item is : 161759039 - - Juniors Wemley Playpen with Carry Bag Item cost (SAR263.00). If the item was delivered, so do let us know what action do we have to take in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 16 April, 2020 14:57:01 
Subject: Missing item/6474198212 

Hi Team, 

Problem Statement – Missing item 
Order ID – 6474198212 
Tracking ID : S000780507807 
Assistance Required – Missing item 

Order was placed on: Mar 29, 2020,However. customer is complaining that he did not receive one item of his order and as per the consignments this items has been delivered under this tracking number S000780507807 so kindly check on that and advise 

Items which is missing 
161759039 - - Juniors Wemley Playpen with Carry Bag Item cost (SAR263.00) 

Regards, 
Ammar Ali 
Customer support