Subject: RE: Late Shipping C&C /// 9771125562
From: Jessie Caparas <[email-masked]>
To: Prakash Iyangar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Max Ecom <[email-masked]>, LMG OMS <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 16 Apr 2020 09:21:50 +0000

@LMG OMS<mailto:[email-masked]>

Can you please help on this order.

From: Jessie Caparas
Sent: Wednesday, April 15, 2020 1:35 PM
To: Prakash Iyangar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Max Ecom <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Late Shipping C&C /// 9771125562
Importance: High

Hi Prakash,

The only concern now though is that we are unable to cancel the order.

Even JIRA team is unable to change the status for this order to process the refund.

Tech is suggesting that WH has to raise an SR with LMIT WMS Support- as order has been flown to RMS but not been to RDC WMS.

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 15, 2020 1:27 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C /// 9771125562

Hi Jessie

It will be difficult for warehouse to locate order in current scenario.

Please give a goodwill voucher for the order value to the customer for her to make another purchase.

Thanks
Prakash

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