Subject: Re: Arabic Language Test - ALA ALDIN HAMOOD
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 16 Apr 2020 00:50:05 -0700 (MST)

Hi Harpreet. 

This candidate is Native speaker, My evaluation is 9/10. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Thursday, 16 April, 2020 12:13:41 
Subject: Arabic Language Test - ALA ALDIN HAMOOD 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	ALA ALDIN HAMOOD 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will apologize to the customer immediately and accept the error done by my side. 

And immediately would ask him time to provide the correct order to him within the stipulated 30 minutes 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name ala Aldin Hamood I I was born in taiz Yamen I study in my valige Elementary, intermediate, and high school, I moved to Sana'a to study there, and then I studied at the University of Sana'a, the College of Computer majoring in networks and security of information, and after that I worked in several sectors in Yemen, and after that I decided to continue with a master’s degree and decided came to India and now I have completed a first master’s degree in Information Technology and moved to a second master’s major big data, I finished fast semester with exam now I'm in second semester 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الزبون الجيد هو الزبون الذي تستطيع التعامل معه 
وتسوق له السلعه بالطرق المناسبه ولاكنه دائما يرغب بمعرفة المزيد ومحاولة منه اخذ السلعه باقل سعر ولاكنه زبون وهذا الاهم للشركه 

اما الزبون العظيم هو نفس العميل بااختلاف طرح ثقته فيك وهذا من خلال عرضك للسلع. ايظا كما عرضتها للزبون الجيد 

ولا كن باالاخير مايهمنا كمسوق ان يكون العميل الدائم للشركه باي طريقه و مهما كانت مشاكله فالزبون دائما على صح 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	مقدرتي على استماع للعميل 

التعامل مع العميل كصديق 

العمل ع حل اي مشكله 

القدره على التواصل 

القدره التخاطب مع اي عميل محتمل كالغاظب مثلا 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	عند مجئي الى الهند وبعد خمسة اشهر من وصولي ومعرفه القليل عند الهند من عادات وتقاليد وثقافات وبعد نهاية الترم الاول لسنتي الدراسيه قررت اما وزملائي بقضاء اجازه في شملا حيث وكان موسم الثلج قد حان فقررت وانا ثلاثة من زملائي بتجهيزات والتحرك لعيش المغامره هناك فتحركنا بالباص وصولا الى شانديجر وبعدها الى شملا وعلى الساعه السادسه مساء وصلنا وكان الجو خرافي ثساقط الثلج علينا وكانت اول تجربه لنا جميعا ونحن تستمتع فاذا بنصف الطريق كم ثلج يقطع الطريق وبعدها نتسائل كيف سنصل الى هناك فما كان الحل الا المشي ع الاقدام فاستمتعنا بقدر ماتعبنا حتى وصلنا الى الفندق في وقت متاخر وكانت الفندق مليى بالناس فمن كثر الارهاب والتعب نمنا في صالة الفندق وبجانبنا ايظا هنود رجالا ونساء فكانت تجربه اليوم الاول مشيقه وبعدها اليوم الثاني تسلقنا العديد من الاماكن والتقطنا العديد من الصور واستمتعنا بالاكل