Subject: RE: Delivered wrong WWD item /// 6469879458
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, EcomRDC babyshop5 <[email-masked]>, sujeewa hurbert <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 15 Apr 2020 11:33:45 +0000

Team,

Please process return for the item & issue a GV for SAR 50 (redeemable in SAR 51/-) as compensation to customer.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, April 14, 2020 3:04 PM
To: EcomRDC babyshop5 <[email-masked]>; sujeewa hurbert <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Delivered wrong WWD item /// 6469879458

External email sender, please take precaution.
Hi Team,

We are still waiting update for below concern.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "sujeewa hurbert" <[email-masked]<mailto:[email-masked]>>, "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 March, 2020 16:11:18
Subject: Re: Delivered wrong WWD item /// 6469879458

Hi Team,

With reference to the order number: 6469879458, the customer is claimimng that he has received the wrong items and the item is in it's original packiging so customer is cobntacting us to take a return for wrong item.

So we requets you to look into this matter and assist us to resolve the case. Please find the attachment for the reference wrong item delivered.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 March, 2020 14:29:28
Subject: Delivered wrong WWD item /// 6469879458

Hi Team,

Ticket number: 542084
Problem Statement: Delivered wrong WWD item
Order Date: March 14, 2020
Delivery Date: March 18, 2020
Order ID: 6469879458
Tracking ID: 00000080016437265

Assistance Required: Need Replacement or refund

Issue Description: Customer placed an order for the item on 14 March which was delivered on 18 March.

Now customer reported hat he received different item and he also shared the images also the item still not assembled and it is in original packaging.

The name of the item is: 157101186 - - Ingenuity Baby Rocker with Toy Bar and cost of the item is SAR 111 and it is non returnable item.

The item which customer has purchased:

https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Infant-Activity/BABYSHOP-Ingenuity-Baby-Rocker-with-Toy-Bar/p/157101186<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2FBaby-and-Moms%2FActivity-and-Gear%2FInfant-Activity%2FBABYSHOP-Ingenuity-Baby-Rocker-with-Toy-Bar%2Fp%2F157101186&data=02%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C1f2fca3d727c42accb3d08d7e0638f15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637224590551989863&sdata=D3V%2FFPPJJV2LWHzgFtvnBr6QxILLVwb1XhvTWERFqbM%3D&reserved=0>

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advice as customer is saying that he will file a complain to the Ministry of commerce that we have offered a false offers.

Thank you for your help!

Regards,
Shivani

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