Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Apr 2020 11:12:32 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear landmark Team,<br>
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The concern shipment is delivered with 2 boxes total quantity, consignee meant that missing item inside the box,<br>
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We deliver the close boxes from your warehouse please check that between your team and consignee.<br>
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Best regards
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>14/4/2020 10:38 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#643774] - Delivery<br>
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<div class="MsoNormal">Dear Team</div>

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<div class="MsoNormal">Please check and update this missing order item delivery status.</div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID                               : <strong><span style="font-family:'-apple-system'">6473391021</span></strong><br>
Tracking ID                           : <strong><span style="font-family:'-apple-system'">S000739731149</span></strong></span></div>

<div class="MsoNormal">Carton Box Id                     : <span style="font-size:9pt;font-family:'arial' , sans-serif;color:black;background:white"> ECJED374618</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">The missing item is <strong><span style="font-family:'-apple-system'">161092489 - - Juniors Quest Rocking Walker (SAR139.00)</span></strong></span></div>

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<div class="MsoNormal">Regards</div>

<div class="MsoNormal">Sagaya Suresh</div>

<div class="MsoNormal">+966 565165997</div>

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<b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 13, 2020 9:40 PM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;[email-masked]&gt;; Suvadeep Saha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#643774] - Delivery</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">ticket <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F643774&amp;data=02%7C01%7Csagaya.kumar%40landmarkgroup.com%7Ca5f7438b74f142cee86b08d7dfda1117%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637223999994330067&amp;sdata=wnpVJL%2BBke85Bt6sjGWM28W%2FrfW4OSg1%2FuJpWz06Ias%3D&amp;reserved=0" rel="noreferrer"> #643774</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date : <strong><span style="font-family:'-apple-system'">Mar 27, 2020</span></strong><br>
Order ID: <strong><span style="font-family:'-apple-system'">6473391021</span></strong><br>
Tracking ID: <strong><span style="font-family:'-apple-system'">S000739731149</span></strong><br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 9 items but as per the customer she has only received 8 items, Under the consignment details we can see that all 9 items has been shipped/Delivered from our side.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">We have check with Shipa team and they update us that order was delivered in full.<br>
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The missing item is <strong><span style="font-family:'-apple-system'">161092489 - - Juniors Quest Rocking Walker (SAR139.00)</span></strong><br>
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Regards,<br>
Fauzan</span></div>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">643774:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
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