Subject: RE: Arabic Language Test - tuqa frehat
From: Malik Ismail <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Wed, 15 Apr 2020 09:40:46 +0000

To be consider.

From: Saurabh Dadu <[email-masked]>
Sent: Wednesday, April 15, 2020 12:38 PM
To: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: Fw: Arabic Language Test - tuqa frehat

External email sender, please take precaution.
Please evaluate
________________________________
From: tuqa frehat <[email-masked]>
Sent: 15 April 2020 5:41 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Urvika Chaudhary <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Arabic Language Test - tuqa frehat

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Foreign Language Screening Test

Name
tuqa frehat
Whats your first language
Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?
I will take the order from the waiting customer,  then call back, apologize to the previous customer and re-send the order  for free. and make sure this problem does not  happen again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words
My name is Tuqa Raed, I was born in october 29 1996 , lives in ramallah , I graduated from Palestine Technical University - Kadoorie (PTUK) with a bachelor’s degree in  Industrial Automation Engineering  , Now I am studying MA at Birzeit University ,I don’t have any experience before this work “technical support” at REACH company  , I have very good relationships with family and friends. I have an outstanding communications skills along with soft skills.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?
الخدمة الجيدة : ان يتم افادة المشترك بشكل عام وتنفيذ طلبه .
الخدمة الرائعة : ان يتم تنفيذ طلب المشترك وهو سعيد وحتى إذا كان يشعر باي أنواع الانزعاج أو الغضب ، لا يترك المشترك حتى يتم إرضاؤه قبل تنفيذ طلبه .
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.
الصبر ، حضور هادىء ، الإقناع ، مستمعة جيدة ، القدرة على التعلم ومواكبة التطورات .
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to
رام الله ، نابلس ، طولكرم ، جنين ، بيت لحم ، الخليل ، طوباس ، قباطية، عمان ، العديد من البلدات ..

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