Subject: Re: Refund issue//// 6463855719
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 14 Apr 2020 03:43:51 -0700 (MST)

Hi Shivani, 

Please raise it to JIRA team. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 14 April, 2020 15:22:03 
Subject: Refund issue//// 6463855719 

Hi Team, 

Ticket number: 535145 
Problem Statement: Refund issue 
Order Date : Feb 4, 2020 
Cancellation Date: Feb 5, 2020 
Order ID: 6463855719 
Request token ID: 158079918700031490 

Assistance Required: Need Refund 

Issue Description: The order got cancelled and the refund is showing rejected thrice. 

Customer reported that she did not get her refund. 

We have already escalated this case to concern team but did not get any response. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani