Subject: Need user manual guide /// 9771805128
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 14 Apr 2020 00:06:08 -0700 (MST)

Hi Team, 

Ticket number: 504710 
Order ID: 9771805128 

Assistance Required: Need user manual guide 

Issue Description: The customer reported that she did not receive the user manual guide in the package. 
The name of the item is: 162127532 - - Eazy Kids Sunveno Baby Carrier 
[ https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Baby-Carriers/BABYSHOP-Eazy-Kids-Sunveno-Baby-Carrier/p/162127532 | https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Baby-Carriers/BABYSHOP-Eazy-Kids-Sunveno-Baby-Carrier/p/162127532 ] 
Already escalated to concern team but did not get any response. 

Kindly check and provide the manual guide. 
Thank you for your help! 
Regards, 
Shivani