Subject: Re: Arabic Language Test - Abdulqader Mohammed Ahmed Awn Al-shaibani
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 13 Apr 2020 08:56:50 -0700 (MST)

Hi Harpreet, 

Rating the candidate 8 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "saurabh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 13 April, 2020 19:22:13 
Subject: Arabic Language Test - Abdulqader Mohammed Ahmed Awn Al-shaibani 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Abdulqader Mohammed Ahmed Awn Al-shaibani 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this situation first of all i will apologize to the customer and i will tell him that i did mistake by written the address. 
And there's two option: 
1 if he get angey i will try to convince him to become quiet. 
2 I will try to cancel the delevry charge and paid from my personal pocket. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My Name is Abdulqader My age 26 and I am currently looking for job in your company. i have done bachelor in information Technology in india also graduated in Master of information technology. i had training Php In VSM Infotech and CCNA, CCNP, ASP.NET ,DTP and Android Appliction. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمة العملاء الجيده انه هناك عميل بالهاتف يسألك سؤال وانت لاتعرف الأجابه وتضعه على خط الانتظار للعثور على الاجابه ثم تعود اليهم. 
خدمة عملاء رائعة أوضحت أنك لا تعرف الإجابة ولكنك ستحصل عليها. أخبرهم أنك تدرك أن وقتهم ثمين وعرض إما تعليقهم أو إعادة الاتصال بهم. إذا كانوا يريدون الاتصال بك مرة أخرى ، فستحصل على الإجابة وتعاود الاتصال في غضون دقائق مع الإجابة ، مما يتيح لهم معرفة أنهم يمثلون أولوية. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1 انني مستمع جيدا للاراء ومصغي جدا 
2 اقوم بحل المشكلات بعقل وسلاسه مختصرا الوقت 
3استطيع بناء فريق عمل ومعرفة كيفية اشراك الناس بشكل جيد 
4صبور جدا 
5 استطيع اتعاطف مع شخص لتجاوز اي مشكله 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	الهند وعاصمتها مومباي الهند دوله عظيمه لما فيها من ثقافات متنوعه وتراث متنوع لجذب السياح فعلى سبيل المثال ولايه جايبور راجستان تتعبر منطقه صحروايه وتشتد درجة الحراره فيها صيفا وقد تصل الى 50 درجه مئويه وايضا تتعبر منطقه اثريه لما فيها من معالم اثريه مثال قلعه امير فورت وجال محل وهوى محل وايضا تسمى بالمدينه الورديه الاشخاص في ولاية جايبور يتحدثون الانجايزيه وايضا الهنديه وشغب متافهم جدا مع االاجانب ايضا لديهم جانب سلبي ولكن يضلون شعب متفاهم وتتعبر الهند بيتي الثاني وهذا ملخص قولي.