Subject: Return Issue #6467713879
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 12 Apr 2020 08:44:19 -0700 (MST)

Hi Team, 

Ticket: 551291 
With reference to order # 6467713879 

Customer claiming that she has returned the all items at store on 03 Mar, 20 . But as per hybris the ( RTS) RMA: 23350642 on 03 Mar,20 only one item has been returned and processed by store, also there is a return request created by customer on 11 Mar, 20 . for the remaining items. we have pushed the customer and explain to her the status. but she is insisting that i have returned the all item at one time on AZIZ MALL. 

The amount of items which is not processed SAR519. 

Kindly check and and assist us on this case. 

Regards, 
Fauzan