Subject: Re: Knet Refund /// 8376719395
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 11 Apr 2020 04:26:26 -0700 (MST)

Hi Team, 

Kindly assist regarding the following. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 10 April, 2020 20:06:30 
Subject: Knet Refund /// 8376719395 

Hi Team, 

Ticket number: 663755 

Problem Statement: Knet Refund 

Order Date: Apr 9, 2020 

Order ID: 8376719395 

Assistance Required: Need an urgent refund 

Issue Description: The order status is on validation cancelled and he paid through KNET . 

And we have captured the payment and the customer needs a refund on priority. 

​ 

Kindly check and advise. 

​ 

Thank you for your help! 

Regards, 

Shivani