Subject: Re: Refund issue: Case id - 519236 Order Number: 7672302026
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 11 Apr 2020 04:15:43 -0700 (MST)

Hi Manish, 

Tell the customer the transfer might take 7-14 business days, However there might be dalay in the procedure during to the current situation. 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 3 April, 2020 10:08:38 
Subject: Refund issue: Case id - 519236 Order Number: 7672302026 

Hi Team, 

Kindly assist us on the below refund as the customer is getting very irritated now. 

Problem statement: Refund Not initiated yet 

Case id - 519236 
Order Number: 7672302026 
Order Created: 3/8/2020 
Tracking id - 45440784126 
Return request created: 3/11/2020 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 3/25/2020 still the refund for the same has not been initiated. 

Regards, 
Manish