Subject: Re: Missing item: Order ID: 8374680689, Case id - 641857
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 11 Apr 2020 04:11:54 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 9 April, 2020 11:21:35 
Subject: Missing item: Order ID: 8374680689, Case id - 641857 

Hi Team, 

Help us to respolve the below issue. 

Problem Statement: Missing item 

Case id - 641857 
Order Date: 3/28/2020 
Delivery Date: 4/6/2020 
Order ID: 8374680689 
Tracking ID: 100040973774 

Item Name: 154148334 - - Juniors Well-being Play Mat 
Item cost: KWD 20.90 

Assistance Required: Need the missing item or process the refund for the same. 

Issue Description: Customer placed an order for 3 items but as per the customer only received 3 items, Under the consignment details we can see that we have shipped only 2 items. 

Kindly look into the issue and do the needful. 

Regards, 
​Manish