Subject: Missing item - Case id - 577393, Order ID: 8374049957
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 9 Apr 2020 02:33:41 -0700 (MST)

Hi Team, 

kinldy note that the customer is chasing us on the below issue please help to resolve it. 

Problem Statement: The customer has reported that he has not received the below item and asking for a refund. 

Case id - 577393 
Order Date: 3/24/2020 
Delivery Date: 4/1/2020 
Order ID: 8374049957 
Tracking ID: 100040871316 

Item Name: 162127644 - - Metal Top Foldable Accent Table - 50x50x56 cms 
Item cost: KWD 56.00 

Assistance Required: Need the missing item or arrange a refund for the same 

Issue Description: Customer placed an order for 11 items but as per the customer only received 10 items, Under the consignment details we can see that we have shipped only 11 items. 

We request you to please look into the issue and advise accordingly. 

​Regards, 
Manish