Subject: Escalation for OLM and Fetchr Deliveries/Pick Up
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 9 Apr 2020 06:55:40 +0000

Hi Team,

Since 2 of our courier teams have stopped deliveries and pick up's - we may reply to the customer and close the ticket.

Here's a suggested reply - you may edit it as well (depending on the case)

Dear Customer,

Thank you for contacting us.

We apologize for the delay and inconvenience. We would like to inform you that due to current COVID-19 crisis, deliveries and pick up's have been put on hold until further notice as per government guidelines.

The current situation is changing rapidly, governments locally are enforcing curfews and other restrictions.

We would request you to please wait until the curfew is lifted.

We apologize for any inconvenience that might be caused and we sincerely thank you for your support and understanding.

Your Friends
The Support Team

This only applies to orders from own last mile (LMG) and Fetchr at the moment.

All other courier partners are still operational and we will keep you posted.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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