Subject: RE: Missing item: Order ID: 6471809433, Case id - 594527
From: Sagaya Suresh Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, "Mohmed Musa (SA)" <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Shriram Srinivasan <[email-masked]>, Sachin Maheshwari <sachi
Date: Tue, 7 Apr 2020 15:00:40 +0000

Dear Team

Any update ?

Regards
Sagaya Suresh
+966 565165997
From: Sagaya Suresh Kumar
Sent: Monday, April 06, 2020 9:28 AM
To: Seeta Seeta <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Mohmed Musa (SA) <[email-masked]>; Omer Saeed (SA) <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Shriram Srinivasan <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: RE: Missing item: Order ID: 6471809433, Case id - 594527

Dear @ALL RUH OPS - Landmark<mailto:[email-masked]> @Mohmed Musa (SA)<mailto:[email-masked]>

Customer Complaining that order got partial delivery!!

Kindly check and update this missing item delivery status on urgent!!

Order ID                               : 6471809433
Tracking ID                          : 45757539133
Carton Box id                     : ECRYD547946

Regards
Sagaya Suresh
+966 565165997
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 05, 2020 2:49 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item: Order ID: 6471809433, Case id - 594527
Importance: High

External email sender, please take precaution.
Hi Team,

In the bewlo case the customer is complainng about the missing item which is 161092490 - - Juniors Lake Rocking Walker. However, as per the hybris all items were showing delivered.

So we request you to check this concern from your end and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 April, 2020 14:59:32
Subject: Missing item: Order ID: 6471809433, Case id - 594527

Hi Team,

Kindly assist us to resolve the below issue.

Problem Statement: Missing item

Case id - 594527
Order Date: 3/22/2020
Delivery Date: 3/29/2020
Order ID: 6471809433
Tracking ID: 45757539133

Item name: 161092490 - - Juniors Lake Rocking Walker
Item cost: SAR 139.00

Assistance Required: Need the missing item or process the refund for the same

Issue Description: Customer placed an order for 4 items but as per the customer only received 3 items, Under the consignment details we can see that we have shipped only 4 items.

We request you to please look into the issue and suggest the next step to be followed.

Regards,
Manish

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