Subject: Re: Refund issue: Case id - 472962, Order Number: 6466672671
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 5 Apr 2020 09:05:47 -0700 (MST)

Please forward it to the concern team to resolve the below issue. 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 25 March, 2020 09:59:12 
Subject: Refund issue: Case id - 472962, Order Number: 6466672671 

Hi Team, 

Kindly note that as per the courier team the shipment has been delivered to the warehouse however as per the warehouse this shipment is still not received. Aramex is daily sending prealert for the shipments they are returning. We didn’t receive this from their end. 

Kindly find the proof for return and help us to process the below refund. 

Problem statement: Refund Not initiated yet 

Case id - 472962 
Order Number: 6466672671 
Order Created: Feb 18, 2020 
Tracking id - 45859737276 
Return request re-created: 3/8/2020 
RMA - 23374042 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 3/5/2020 still the refund for the same has not been initiated. 

Regards, 
Manish