Subject: Re: Missing item: Order ID: 6471809433, Case id - 594527
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, [email-masked]
Date: Sun, 5 Apr 2020 04:49:02 -0700 (MST)

Hi Team, 

In the bewlo case the customer is complainng about the missing item which is 161092490 - - Juniors Lake Rocking Walker. However, as per the hybris all items were showing delivered. 

So we request you to check this concern from your end and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 5 April, 2020 14:59:32 
Subject: Missing item: Order ID: 6471809433, Case id - 594527 

Hi Team, 

Kindly assist us to resolve the below issue. 

Problem Statement: Missing item 

Case id - 594527 
Order Date: 3/22/2020 
Delivery Date: 3/29/2020 
Order ID: 6471809433 
Tracking ID: 45757539133 

Item name: 161092490 - - Juniors Lake Rocking Walker 
Item cost: SAR 139.00 

Assistance Required: Need the missing item or process the refund for the same 

Issue Description: Customer placed an order for 4 items but as per the customer only received 3 items, Under the consignment details we can see that we have shipped only 4 items. 

We request you to please look into the issue and suggest the next step to be followed. 

Regards, 
Manish