Subject: RE: Assistance required: Case id - 537374 Order Number: 6469718277
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 5 Apr 2020 08:03:03 +0000

Hi Seeta,

Please escalate it to the concerned concept SPOC for assistance. Do share the images with them as well.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Thursday, April 2, 2020 3:43 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Assistance required: Case id - 537374 Order Number: 6469718277
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please help us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 31 March, 2020 10:23:59
Subject: Assistance required: Case id - 537374 Order Number: 6469718277

Hi Team,

Any update on the below request?

Problem statement: The customer is asking for the Key to unlock for the below items

Case id - 537374
Order Number: 6469718277
Order Created: Mar 13, 2020
Order Delivery Mode: Store pickup
Item names:
161982305 - - it Travel Hard Case with Retractable Handle
161661492 - - it Striped Travel Hard Case with Retractable Handle
161661491 - - it Textured Hardcase Luggage with Retractable Handle

Kindly assist with the same if the key is required to lock and unlock the above item.

If in case the key is not required then help us with the instruction on how to set and reset the lock.

Regards,
Manish

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