Subject: RE: order issue
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 5 Apr 2020 07:46:30 +0000

Hi Fauzan,

Since the customer shared the transaction ID – does this mean he was charged?

How much was it and what is the date?

We don’t see any order made.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, April 3, 2020 10:47 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: order issue

External email sender, please take precaution.
Hi Team,

Kindly update us on below case, customer is chasing us everyday.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 April, 2020 17:41:23
Subject: order issue

Hi Team,

Customer saying that he has placed order but do not have order number, we can not see any details on hybris with his email and phone number. territory is Kuwait
[email-masked]<mailto:[email-masked]>
+96597633696
However he has shared the transaction ID:
008122022375
E0268301

Can you please check and update us asap.

Regards,
Fauzan

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