Subject: Re: Missing item: Case id - 575174, Order ID: 8373546090
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 4 Apr 2020 06:47:24 -0700 (MST)

Hi Midhun, 

Can you please assist us in the below case. As per the hybris all 10 items has been delivered but customer is claiming that he has just received 2 items. 

So can you please check this concern from your end and help us to resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 4 April, 2020 12:36:48 
Subject: Missing item: Case id - 575174, Order ID: 8373546090 

Hi Team, 

Kindly assist us to resolve the below issue. 

Problem Statement: The customer has received only two items (162180804 - - Arabic Accent Mirrored Round Table - 53x53x43 cms and 161172673 - - Metal Hexagonal Table) 

Case id - 575174 
Order Date: 3/20/20 
Delivery Date: 3/29/20 
Order ID: 8373546090 
Tracking ID: 100040824151 and 100040825481 

Assistance Required: Kindly check how many items have been shipped from the warehouse and if the remaining items are still with the warehouse then arrange the delivery. 

If all the items have been shipped from the warehouse then advise the next steps to be followed. 

Issue Description: Customer placed an order for 10 items but as per the customer only received 2 items, Under the consignment details we can see that we have shipped only 10 items. 

Thank you for your help. 

​Regards, 
Manish