Subject: Re: Fetchr Support \ Re: Delayed collection: Case id - 539986, 2020 Order ID: 6467740659 \ Ticket [#1822987] Updated
From: Lara Sherin Wiliam Iskandr <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 04 Apr 2020 13:16:38 +0000 (UTC)

Hi Seeta,  Wish you a great day,     Kindly be noted that we tried to collect this item from the customer but there is no response from his side so the order has been expired and we need to create another pickup order if you still want to pick from the customer.     Don’t hesitate to contact us anytime whenever you want.     it's our passion to serve you anytime,     Thank you.          Regards,                   Lara Sherine William Eskander           Client Support Coordinator        UAE Phone: +971 4 801811         KSA Phone:  +966112049111       Website: www.fetchr.us        
             
              On
              Sat, Apr 4 at  4:19 PM
              ,  Seeta Seeta <[email-masked]>  wrote:
               
 Hi Team, 
   
 With refernce to the return tracking number: 34144110996106, we have asked several time your team to collect the item from the cutsomer but till now the collection has not been done yet. 
   
 I urge you to arrange the collection on priority basis for the mentioned tracking number. 
   
 Customer details: 
 Name: Zoya Younus 
 Phone No: +966596099527 

 Thanks & Regards, Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> To: "Seeta Seeta" <[email-masked]> Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> Sent: Wednesday, 1 April, 2020 11:47:50 Subject: Delayed collection: Case id - 539986, 2020 Order ID: 6467740659 

 
 Hi Team, 
  Help us in the below collection. 
  Kindly note that the customer has requested to call on +966596099527 in order to get in touch with her. 
  Problem Statement: What is the issue (Late Collection) Courier Team 
  Case id - 539986 
 Order Date: Feb 29, 2020 
 Order ID: 6467740659 
 Tracking ID: 34144110996106 
  Assistance Required: Need Urgent Collection 
  Issue Description: The return request was created on 3/14/2020 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis. 
  Regards, 
 Manish