Subject: Re: Delayed collection: Case id - 539986, 2020 Order ID: 6467740659
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 4 Apr 2020 05:19:03 -0700 (MST)

Hi Team, 

With refernce to the return tracking number: 34144110996106, we have asked several time your team to collect the item from the cutsomer but till now the collection has not been done yet. 

I urge you to arrange the collection on priority basis for the mentioned tracking number. 

Customer details: 
Name: Zoya Younus 
Phone No: +966596099527 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 1 April, 2020 11:47:50 
Subject: Delayed collection: Case id - 539986, 2020 Order ID: 6467740659 

Hi Team, 

Help us in the below collection. 

Kindly note that the customer has requested to call on +966596099527 in order to get in touch with her. 

Problem Statement: What is the issue (Late Collection) Courier Team 

Case id - 539986 
Order Date: Feb 29, 2020 
Order ID: 6467740659 
Tracking ID: 34144110996106 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 3/14/2020 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis. 

Regards, 
Manish