Subject: FW: Validation cancel /8373431328/546451
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Lessin Kumar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>, Ammar Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 4 Apr 2020 10:00:54 +0000

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>, @Lessin Kumar<mailto:[email-masked]>,

Customer claimed amount deducted twice for order 8373431328 KWD 39.74 & 45.95 on same date 19-3-2020.

Please check and update.

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]>
Sent: Saturday, April 4, 2020 1:49 PM
To: Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Ali <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Validation cancel /8373431328/546451
Importance: High

External email sender, please take precaution.
Hi Malik,

In the below case customer is complaining about the double deduction from his account. As per the hybris he customer order was cancelled on validation with the order number: 8373431328.

The payment mode was Knet and the total order cost was KWD : 39.74, However, apart from the mentioned order customer is also claiming that there's another deduction as well of KWD 45.95.

So could you please check this case and let us know what action do we have to take in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 2 April, 2020 22:44:44
Subject: Validation cancel /8373431328/546451

Hi Team,

Please check this case: Customer is complaining that the amount has been deducted from his account so kindly check this ticket : 546451

Regards
Ammar Ali

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