Subject: Re: Validation cancel /8373431328/546451
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Ali <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 4 Apr 2020 02:48:53 -0700 (MST)

Hi Malik, 

In the below case customer is complaining about the double deduction from his account. As per the hybris he customer order was cancelled on validation with the order number: 8373431328. 

The payment mode was Knet and the total order cost was KWD : 39.74, However, apart from the mentioned order customer is also claiming that there's another deduction as well of KWD 45.95. 

So could you please check this case and let us know what action do we have to take in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Ali" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 2 April, 2020 22:44:44 
Subject: Validation cancel /8373431328/546451 

Hi Team, 

Please check this case: Customer is complaining that the amount has been deducted from his account so kindly check this ticket : 546451 

Regards 
Ammar Ali