Subject: Re: Promotional issue://491168
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 2 Apr 2020 04:50:55 -0700 (MST)

Hi Raveen, 

We have received another case of " CPKW10" promotional voucher. Can you please look into this matter. 

Customer's Details: 
Customer Name: Anu Kakkuzhy 
Registred email:[email-masked] 

Do let me know if you require any further details. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 1 April, 2020 14:03:16 
Subject: Promotional issue: 

Hi Team, 

Kindly help us to reach to [email-masked] for further assistance as per the suggestion received from Jira tea. 

Jira case id - https://landmark.atlassian.net/browse/REL-85780 

The customer was supposed to get the 10% additional discount in his nest order after the completion of order id - 8371191365 and the promotional code for the same was "CPKW10" 

Now he is unable to redeem it as it says the voucher valid from 18/12/2019 to 31/1/20. 

Kindly note that the customer has received this email with respect to order id - 8371191365 which was placed on 2/24/2020. 

We request you to please see the attachment and do the needful. 

Regards, 
Manish