Subject: Re: Assistance required: Case id - 537374 Order Number: 6469718277
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 2 Apr 2020 04:42:36 -0700 (MST)

Hi Team, 

Can you please help us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 31 March, 2020 10:23:59 
Subject: Assistance required: Case id - 537374 Order Number: 6469718277 

Hi Team, 

Any update on the below request? 

Problem statement: The customer is asking for the Key to unlock for the below items 

Case id - 537374 
Order Number: 6469718277 
Order Created: Mar 13, 2020 
Order Delivery Mode: Store pickup 
Item names: 
161982305 - - it Travel Hard Case with Retractable Handle 
161661492 - - it Striped Travel Hard Case with Retractable Handle 
161661491 - - it Textured Hardcase Luggage with Retractable Handle 

Kindly assist with the same if the key is required to lock and unlock the above item. 

If in case the key is not required then help us with the instruction on how to set and reset the lock. 

Regards, 
Manish