Subject: Fwd: Delivery Email in English
From: Seeta Seeta <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 31 Mar 2020 03:09:30 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Saurabh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 31 March, 2020 15:16:45 
Subject: Fw: Delivery Email in English 

Hi Seeta 

In this email, can you please ask the Arabic Agent to: 

    1. Add the link to online help center 
    2. Highlight the text where I have to add the link for click here for form 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Mustehsan Siddiqui <[email-masked]> 
Sent: 31 March 2020 2:34 PM 
To: Saurabh Dadu <[email-masked]> 
Subject: Re: Delivery Email in English 

Hi Saurabh, 

Arabic Version – 

عميلنا العزيز, 

شكرا لتواصلكم معنا, 

اذا كنت تتواصل معنا لمتابعة توصيل طلبكم , يرجي العليم انة نظرا للظروف الراهنة فأن مرحلة التوصيل تتطلب اكثر من المعتاد , 

كما هو موضح بالتالي : 

السعودية : 7 الي 9 أيام عمل 

الامارات : 5 الي 7 أيام عمل 

الكويت : 6 الي 8 أيام عمل 

البحرين : 5 الي 7 أيام عمل 

بينما نبذل قصاري جهدنا لاستلام وارجاع طلبكم , تتغير الظروف الراهنة بوتيرة مستمرة ومتصاعدة عالميا و الحكومات المحلية تفرض قيود وحظر علي بعض المدن مما يتسبب في تأخير استلام طلبكم. 

اذا كان طلبكم لازال في فتره التوصيل الموضحة أعلاه , يرجي التكرم بانتظار توصيل الطلب, وإذ كنت استلم رقم تتبع لطلبكم بالفعل الرجاء تتبع طلب علي الموقع الخاص بالشركة المعنية بالتوصيل او يمكنك التحدث معهم لتحديد اقرب وقت لاستلام شحنتك او اجراء أي تعديل في موعد الاستلام. 

نقترح عليك مراجعة مركز المساعدة و الأسئلة والاجوبة الأكثر شيوعا علي موقعنا للمساعدة ومزيد من المعلومات. 

نأمل أن نكون قد وفقنا في مساعدتكم. 

اذ لم تكن المعلومات الموضحة كافية للرد علي استفساركم, برجاء الضغط هنا واتبع الخطواط لمساعدتنا في فهم اكثر لاستفساركم. 

يرجي عدم الرد علي هذه البريد, يمكنك الضعظ علي الرابط اذا كنت تأمل التواصل معنا. 

Please get this reviewed as well by an Arabic Speaker. Also we need to add “Business Day” in delivery preposition. 

Let me know if anything else is also required from our end. 

Regards, 

Mustehsan Siddiqui 

From: Saurabh Dadu <[email-masked]> 
Date: Tuesday, 31 March 2020 at 10:32 AM 
To: Mustehsan Siddiqui <[email-masked]> 
Subject: Delivery Email in English 

External email sender, please take precaution. 

Dear Customer, 

Thank you for contacting us. 

If you are following up on your delivery, we would like to inform you that due to current COVID-19 crisis, its taking normal than usual to deliver order. Please note here are the delivery times across different countries: 

Saudi Arabia: 7-9 days 

United Arab Emirates: 5-7 days 

Kuwait: 6-8 days 

BAH: 5-7 days 

While we do our best to deliver orders as fast as possible. The current situation around the world is changing very rapidly, governments locally are enforcing curfews and other restrictions. This may lead to additional delays. 

If you have placed your orders within the duration above, we would request you to please wait for delivery. If you have received a tracking number, we would request you to please track your order on the courier’s websites. 

If you already have a tracking number, and you would like to reschedule your delivery, you can also directly call up the courier company's customer service to make delivery arrangements. 

You can check the status of your order by visiting our website, logging on with your username and password, clicking on my account and then my orders. 

We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites by clicking here. 

We hope we were able to answer your question and resolve your query. 

If your query is not answered by above, please click here to and follow the step by step instructions to give us more details about your query. 

Please do not reply to this email. Please click on link above if you wish to contact us again for your query. 
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