Subject: Missing item: Case id - 576928, Order ID: 8373833265
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 30 Mar 2020 07:49:55 -0700 (MST)

Hi Team, 

Kindly help us to resolve the below case. 

Problem Statement: The customer has reported to us that he has not received the below item. 

Case id - 576928 
Order Date: Mar 22, 2020 
Delivery Date: Mar 26, 2020 
Order ID: 8373833265 
Tracking ID: 100040834231 

Item Name: ​161327978 - - Chicco Next2Me Co-Sleeping Crib 
Item cost: KWD 109.00 

Assistance Required: Kindly check it at the warehouse if the item has not shipped then arrange the delivery 

Issue Description: Customer placed an order for 3 items but as per the customer only received 2 items, Under the consignment details we can see that we have shipped all the 3 items. 

​Kindly look into the issue and advise the next step to be followed. 

Thank you for your help. 

​Regards, 
Manish