Subject: Re: Promotional Issue
From: Bahaa Al khateeb <[email-masked]>
To: Raveen Sethupathy <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 30 Mar 2020 11:17:03 +0000

Hello @Raveen Sethupathy<mailto:[email-masked]>
User will get the correct email, please close the issue.
Regards,

--------------------------------------------------------------------
Bahaa Khateib
Hybris Support Module Lead
Direct:971-4-517-2146
Cell-971-58-597-6009
Email Id: [email-masked]<mailto:[email-masked]>

From: Bahaa Al khateeb <[email-masked]>
Date: Monday, 30 March 2020 at 3:01 PM
To: Raveen Sethupathy <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Subject: Re: Promotional Issue

Hello @Raveen Sethupathy<mailto:[email-masked]>
Noted, will update you shortly.
Regards,

--------------------------------------------------------------------
Bahaa Khateib
Hybris Support Module Lead
Direct:971-4-517-2146
Cell-971-58-597-6009
Email Id: [email-masked]<mailto:[email-masked]>

From: Raveen Sethupathy <[email-masked]>
Date: Monday, 30 March 2020 at 2:54 PM
To: Seeta Seeta <[email-masked]>, Bahaa Al khateeb <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Subject: Re: Promotional Issue

@Bahaa Al khateeb<mailto:[email-masked]> Could you help with this issue?

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Seeta Seeta <[email-masked]>
Sent: Monday, March 30, 2020 2:52 PM
To: Raveen Sethupathy <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; [email-masked] <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Promotional Issue

External email sender, please take precaution.
Hi Raveen,

Please find the attachment for the reference. The customer placed the order on Mar 4, 2020 and on the same day he received the voucher on order confimation email.

Customer's Details:
Customer Name: Nour Ghareeb
Registred email: [email-masked]

Do let me know if you require any further details.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]>
To: "Raveen Sethupathy" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: [email-masked], "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Monday, 30 March, 2020 11:28:17
Subject: RE: Promotional Issue

@Apoorv Joshi<mailto:[email-masked]>

Can you please reply on the below email and provide the details needed?

From: Raveen Sethupathy <[email-masked]>
Sent: Monday, March 30, 2020 9:22 AM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: [email-masked]; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Promotional Issue

Hi Jessie,

This voucher has ended on 31st January. Please identify how the customer receive this code as i cannot see any screenshots.

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 30, 2020 8:55 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Promotional Issue

@Raveen Sethupathy<mailto:[email-masked]>

Can you help on the below please?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 29, 2020 7:57 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Promotional Issue

External email sender, please take precaution.

Hi Jessie,

Kindly advise if there is any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 March, 2020 13:41:51
Subject: RE: Promotional Issue

@[email-masked]<mailto:[email-masked]>

Can you please advise if you can help on the below case?

The customer has received a promo code "CPKW10" on 3/4/2020 to get the additional 10% discount in his next order however it's not working properly it says "Voucher is Only valid from 18/12/19 to 31/01/20"

Customer email id - [email-masked]<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 20, 2020 2:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mithil Shah <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Promotional Issue

External email sender, please take precaution.

Hi Jessie,

Kindly advise if there is any update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mithil Shah" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 March, 2020 10:31:41
Subject: RE: Promotional Issue

@Mithil Shah<mailto:[email-masked]>

Can you please help us on the below case as advised by JIRA team?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 18, 2020 6:59 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Promotional Issue

External email sender, please take precaution.

Hi Team,

Kindly assist us on the below case.

Regards,

Fauzan

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 March, 2020 07:45:26
Subject: Promotional Issue

Hi Team,

Kindly forward the case to the concerned team as per the repsonse from the Jira team.

Response from Jira team: Kindly reach out to MIthil Shah from CP Marketing team, I wasn't able to assign the JIRA to him

Case id: 509941

Jira id - https://landmark.atlassian.net/browse/REL-86426

The customer has received a promo code "CPKW10" on 3/4/2020 to get the additional 10% discount in his next order however it's not working properly it says "Voucher is Only valid from 18/12/19 to 31/01/20"

Customer email id - [email-masked]<mailto:[email-masked]>

We request you to please see the attachment and do the needful help.

Regards,

Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com