Subject: Delivered wrong WWD item /// 6469879458
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 30 Mar 2020 01:59:28 -0700 (MST)

Hi Team, 

Ticket number: 542084 
Problem Statement: Delivered wrong WWD item 
Order Date: March 14, 2020 
Delivery Date: March 18, 2020 
Order ID: 6469879458 
Tracking ID: 00000080016437265 

Assistance Required: Need Replacement or refund 

Issue Description: Customer placed an order for the item on 14 March which was delivered on 18 March. 

Now customer reported hat he received different item and he also shared the images also the item still not assembled and it is in original packaging. 

The name of the item is: 157101186 - - Ingenuity Baby Rocker with Toy Bar and cost of the item is SAR 111 and it is non returnable item. 

The item which customer has purchased: 

[ https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Infant-Activity/BABYSHOP-Ingenuity-Baby-Rocker-with-Toy-Bar/p/157101186 | https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Infant-Activity/BABYSHOP-Ingenuity-Baby-Rocker-with-Toy-Bar/p/157101186 ] 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advice as customer is saying that he will file a complain to the Ministry of commerce that we have offered a false offers. 

Thank you for your help! 

Regards, 
Shivani