Subject: Re: JIRA Subject Line
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohmoud Elsayed <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Wed, 25 Mar 2020 03:54:09 -0700 (MST)

Hi Jessie, 

I am unable to open the attachment so could you please share the same with me on the skype. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Wednesday, 25 March, 2020 13:54:26 
Subject: RE: JIRA Subject Line 

Hi Seeta, 

Check the attached list of agents still not following the subject line when raising JIRA issues. 

Please look into this and ensure 100% compliance. 

I don’t want to see anymore tickets being assigned to me for not complying to this. 

This is a very simple instruction and yet it is not being followed. 

From: Jessie Caparas 
Sent: Tuesday, March 24, 2020 3:03 PM 
To: 'Seeta Seeta' <[email-masked]>; 'Fauzan Ahmad, Musalman' <[email-masked]>; 'Shakeeb Arsalan' <[email-masked]>; 'Apoorv Joshi' <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Subject: RE: JIRA Subject Line 
Importance: High 

Hi Team, 

Please do not forget to follow the below! 

From: Jessie Caparas 
Sent: Sunday, March 1, 2020 11:08 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: JIRA Subject Line 
Importance: High 

Hi Team, 

When escalating JIRA for the below cases, let’s ensure we use the following: 

JIRA subject line changes 

    1. Return process request (RMA : ****** & Order : *******) 
    2. Return deletion request (RMA : ****** & Order : *******) 
    3. Bank details updation request 

Below details are mandatory for this request. 

1. Beneficiary Name as per Bank: 

2. Bank Name: 

3. Account Number: 

4. IBAN number : 

5. Branch Name: 

6. Type of Account: 

    1. RTS issue (Order : *******) 

POS error screenshot is mandatory 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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