Subject: Re:[## 603449 ##] Re: POD // 8367797342
From: Customer Support <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: <[email-masked]>, "shakeeb arsalan" <[email-masked]>, "apoorv joshi" <[email-masked]>, "fauzan ahmad, musalman" <[email-masked]>, "shivani rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Date: Wed, 25 Mar 2020 02:47:57 -0700

Dear Team,

Kindly note that the below has been requested from the concerns.

 

Best Regards,

Customer Support Team

 

Tel.   +965     1881881

“One Posta For An Outstanding Delivery Experience”

 

 

---- On  Tue, 24 Mar 2020 17:32:08 +0300 "Seeta Seeta"<[email-masked]>  wrote ---- 

 > Hi Team,
 > 
 > 
 > 
 > With refernece to the tracking ID: 100040424296, The customer is complaining about the missing item so could you please let us know how many items were you have received fom our side.
 > 
 > 
 > 
 > We also request you to kindly share the POD.
 > 
 > 
 > 
 > 
 > 
 > 
 > 
 > Thanks & Regards,
 > 
 > Seeta Kunwar
 > 
 > 
 > 
 > 
 > 
 > 
 > 
 > From: "Shivani Rani" <[email-masked]>
 > 
 > To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
 > 
 > Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
 > 
 > Sent: Monday, 23 March, 2020 20:31:55
 > 
 > Subject: POD // 8367797342
 > 
 > 
 > 
 > 
 > Hi Team,
 > 
 > 
 > 
 > Ticket number: 423234
 > 
 > Problem Statement: (Missing item) POD
 > 
 > Order Date : Jan 19, 2020
 > 
 > Order ID: 8367797342
 > 
 > Missing Item : 159156735 - - Dr. Brown's Natural Flow 14-Piece Bottle Starter Set
 > 
 > Tracking ID: 100040424296
 > 
 > Assistance Required: Need missing item
 > 
 > 
 > 
 > Issue Description: Customer placed order for 2 items but as per the customer she has only received 1 items, Under the consignment details we can see that all 2 items has been Delivered, WH confirmed with us that 2 items has been dispatched.
 > 
 > 
 > 
 > 
 > 
 > We have already escalated this case to concern team but did not get any positive response.
 > 
 > 
 > 
 > The name of the item is #159156735 - - Dr. Brown's Natural Flow 14-Piece Bottle Starter Set and cost of it is KWD 14.
 > 
 > 
 > 
 > Kindly check and advise.
 > 
 > 
 > 
 > Thank you for your help!
 > 
 > 
 > 
 > Regards,
 > 
 > Shivani
 > 
 > 
 > 
 > 
 > 
 > 
 > 
 >