Subject: RE: POD - 6459688294, 6459689401
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Max Dhahran <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Mohammed Idrees <[email-masked]>, LMG OMS <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Wed, 25 Mar 2020 08:36:06 +0000

@Prakash Iyangar<mailto:[email-masked]>

Due to store closure, we are not able to confirm proof of collection.

Customer claims this wasn’t collected and yet, it is marked as pick up complete.

Please advise what can be done for this.

Order value is SAR 568.74

From: Jessie Caparas <[email-masked]>
Sent: Saturday, March 14, 2020 11:29 AM
To: Apoorv Joshi <[email-masked]>; Max Dhahran <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Mohammed Idrees <[email-masked]>; LMG OMS <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: RE: POD - 6459688294, 6459689401
Importance: High

@Mohammed Idrees<mailto:[email-masked]> @LMG OMS<mailto:[email-masked]>

Please assist in getting the proof of collection for both C&C orders.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 3:46 AM
To: Max Dhahran <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: POD - 6459688294, 6459689401

External email sender, please take precaution.
Hi Team,

With reference to the order numbers: 6459688294, 6459689401
Store Code: Max - 60306

Both orders showing Pickup completed and the customer is reporting he never collected these orders. Please share POD for the same and if mistakenly updated as collected, please contact the customer to pickup his orders. Kindly assist in closing this case on priority.

Regards,
Apoorv
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 6, 2020 10:55:57 PM
Subject: POD // 6459688294// 6459689401

Hi Team,

Kindly follow with the concerned party in this issue, the customer claimed she has not received her orders and the hybris showing the pickup complete.

Hi Team,

With reference to the orders numbers 6459688294 and 6459689401 placed on 5 Jan, the customer emailed us claiming she has not received her orders and as per hybris the status of the orders were completed. If the orders have been handed over to the customer, kindly share us with signed PODs, otherwise process the RTS as soon as possible in case the orders were not delivered to the customer.

Regards,
Algaily

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