Subject: Re: POD // 8367797342
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 24 Mar 2020 07:32:08 -0700 (MST)

Hi Team, 

With refernece to the tracking ID: 100040424296, The customer is complaining about the missing item so could you please let us know how many items were you have received fom our side. 

We also request you to kindly share the POD. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 23 March, 2020 20:31:55 
Subject: POD // 8367797342 

Hi Team, 

Ticket number: 423234 
Problem Statement: (Missing item) POD 
Order Date : Jan 19, 2020 
Order ID: 8367797342 
Missing Item : 159156735 - - Dr. Brown's Natural Flow 14-Piece Bottle Starter Set 
Tracking ID: 100040424296 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 2 items but as per the customer she has only received 1 items, Under the consignment details we can see that all 2 items has been Delivered, WH confirmed with us that 2 items has been dispatched. 

We have already escalated this case to concern team but did not get any positive response. 

The name of the item is #159156735 - - Dr. Brown's Natural Flow 14-Piece Bottle Starter Set and cost of it is KWD 14. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani